Terms & Conditions

Warranties
Our manufacturers guarantee the reliability of their products. For the exact warranty conditions, please refer to the descriptions in the catalogue and the specifications stated in the operating instructions. We also bear responsibility for the products within our range. For two full years from the date of your invoice, we will ensure that your warranty claims are fulfilled and that you are provided with high-quality service.

Defects
We must be notified of obvious defects immediately, but within 14 days following delivery at the latest. We shall repair the defects or provide you with a replacement. Please keep the goods available for us. Defects in the case of furniture deliveries must be noted on the shipping document, and must be reported to us immediately.

Return and cancellation
You have a general right to return goods within a period of 14 days.
You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)

Postal Address:
We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 14-day grace period. You can always talk to us.

Prices
All prices in this catalogue include V.A.T. at the current valid rate.

Shipping costs
Shipments will have to be charged according to the current and valid postal charges.

How you can pay
For all orders you will be able to choose from the following method of payment:
1. via Pay Pal.

Delivery
Delivery is carried out via Mail or parcels service - generally within 14 days. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments. Based on the measurements and type of merchandise, the carrying of goods for a customer to the final location must be possible with two people. If there are hindrances (for example: a narrow staircase) that may cause the need for additional people or technical assistance, the cost for these additonal services must be prior agreed upon and the actual expenses then charged. Please give all possible hindrances when making the order.

However, the price increases by the amount of the corresponding import sales tax for your country. The exact amount of the customs duty depends on your country's legal regulations and the individual product. You will receive a certificate of origin printed on the invoice. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.

Purchase of knives
Please note that knives cannot be sold to people under 18 years of age.

Miscellaneous
Our offer is subject to change without notice. Because our products are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.

In order to process your order, we store your address and all order-related data. We are, of course, obliged to comprehensively protect your personal data in accordance with International data protection legislation. In addition, we assure that your address will not be forwarded to third parties, and will only be used within the Screaming Conch Private Limited.

Delivery contracts which are concluded with us are subject to International law.

Contracts with Screaming Conch Private Limited are only governed by these terms and conditions.

PRIVATE POLICY

As our customer, you expect highest quality from both our products and the order process. To ensure highest standards in shipping and handling, we have to rely on technical aids. When you order from us, we will ask you for a range of personal data that we need to deliver our products. We try to limit its extent to the absolute minimum. In any case, we need your surname, Christian name, your full street address, postcode, town of residence, phone number, and e-mail address to process your order. We offer a password-protected online access to your account. For this process, we will store your password, the question we ask you in case you forgot your password, the answer to that question as well as some other voluntary information.

Data Storage and Use
For purposes of data processing, Manufactum is supported by EPRO Systems (S) Private Limited will store your personal data and voluntary information, update it upon your request and keep all information available for use at Manufactum. As Screaming Conch is the sole user of your data, we still remain responsible for the secure storage of your data.

We therefore ensure that your personal data is only available for Screaming Conch. EPRO Systems (S) Private Limited are bound to provide highest security standards for data storage by contractual agreement with Manufactum. We remain in close contact with EPRO System (S) Private LImited's data protection officer to ensure that your data is only used in the way you allowed Screaming Conch to.

Any other service provider who will be charged with processing customer data will have to meet the same standards and will be included in Manufactum’s data protection scheme. Manufactum is using cookies to simplify the order process in our webshop. Any information will solely be used to support and simplify the order process. Third parties can not read this information, nor will Manufactum make this information available to third parties. During each of your visits to our website we will save non-personal data to improve our presence in the World Wide Web. This will help us to improve vital functions such as search options, which will help you to access the information you want faster. However, we are not able to tell which user viewed which information on our homepage, so developing user profiles is impossible. We will not pass on any information to third parties.

We are constantly trying to optimise our web presence. In order to provide a tailor-made presentation of the contents of this website we make use of technical solutions for the recording of anonymised data offered by EPRO Systems (S) Private Limited, thus compiling pseudonymous utilisation profiles.

Cookies may be activated to allow for the re-identification of web browsers. We will not, however, attribute utilization profiles to pseudonyms without the expressed prior consent of our customers. Incoming internet protocol addresses in particular will immediately be rendered indecipherable –therefore we are unable to relate utilisation profiles to internet protocol addresses. Visitors to our website may object to future recordings of anonymised data at any time. » Please click here to learn more.

In order to optimize our website and a tailor-made presentation of its contents we make use of technical solutions provided by ePro Private Limited for the recording of anonymised data

Market research and promotions
We will only use your personal data and voluntary information for market research purposes or for individualised mail and e-mail offers if you agreed to it. You can withdraw your consent at any time via e-mail to info@screamingconch.com If you did not agree to the use of your data for market research or direct marketing activities, we will not use your data for these purposes. Your data will then only be used for shipping and handling and will otherwise be inaccessible.

Data protection
To ensure that no personal data can be seen by third parties during data transfer, we use modern encryption technology. At the moment, we use Secure-Socket-Layer encryption (SSL) as proposed by international data protection agencies. Depending on your local browser, this enables an encryption of up to 128 bits.